RLDatix
Client sector
Healthcare software
Region
Global
Our services
Business transformation
Culture and engagement
The results
A people-centred HR transformation. Peer-led communications that built trust; strengthened People Team (HR) governance, and the introduction of streamlined, data-driven workflows. Above all, we supported and developed a group of 80 cross-functional Change Champions who gave the project life, making People Hub something employees could believe in and embrace.
- Go-live emails reached 100% open rate within 24 hours
- Over 1,000 logins on day one; 75% of employees logged in within the first week
- People Hub became the most visited section of the RLDatix intranet, with 6,000+ page views during the three months after go-live.
The results
A people-centred HR transformation. Peer-led communications that built trust; strengthened People Team (HR) governance, and the introduction of streamlined, data-driven workflows. Above all, we supported and developed a group of 80 cross-functional Change Champions who gave the project life, making People Hub something employees could believe in and embrace.
- Go-live emails reached 100% open rate within 24 hours
- Over 1,000 logins on day one; 75% of employees logged in within the first week
- People Hub became the most visited section of the RLDatix intranet, with 6,000+ page views during the three months after go-live.
These outcomes show not just a technical success but a cultural shift in how employees engage with the People Team. The campaign positioned People Hub as a robust, modern system that aligns with RLDatix’s tech-driven identity, meeting employee expectations for seamless, reliable tools and reinforcing trust, adoption, and investment in technology for its people and customers alike.
More about the brief
The rollout of the new platform, People Hub powered by Dayforce, consolidated HR, payroll, recruitment, and learning into one modern system.
Juniper was tasked with delivering a change management and communications programme to build confidence and drive early adoption, including stakeholder engagement, change and communications governance, training support, and a targeted communications campaign.
Our approach
Team contribution and governance
Our team combined four specialist roles, each bringing unique expertise, delivering clarity, confidence, and impact throughout the rollout.
Change champions
The creation of a network of over 80 Change Champions was distinctive and impactful. This network became the bridge between the People Team and the wider business, amplifying communications, strengthening adoption, and ensuring the rollout was not just a technical implementation but a cultural shift.
Identity and ownership
Giving the system its own identity was critical. While powered by Dayforce, the RLDatix team wanted a name that reflected its cultural shift from “HR” to “People.” Following consultation, we landed on ‘People Hub’.
Communications campaign
- Designed as a clear journey: awareness – understanding – changes in thinking and ultimately, changes in behaviour.
- Short, easy-to-digest videos, alongside a comprehensive Glossary and FAQ updated throughout and accessed via the company intranet, encouraged self-service learning without overload.
- Consistent, repeated messaging, built reassurance and confidence across the organisation well ahead of launch.
- Production of high-level process maps helped employees visualise new workflows, understanding how they would improve efficiency and accuracy.
Where do we even begin? The successful global rollout of the People Hub was a monumental task, and the grace, expertise, and sheer resilience you brought to the Change and Communications strategy were more than noted! This wasn’t just a system launch; it was a fundamental change in how the People Team and TeamRLD operates, manages its data, and connects globally. Your team didn’t just write emails and create slides; you breathed life into this project, turning a complex HRIS rollout into an engaging, clear, and seamless transition for our few thousand employees around the world. We know the immense effort required to align messaging across multiple geographies, tackle change fatigue, and ultimately drive adoption for a tool that is now the backbone of our entire People operation.
Thank you for being more than an agency-thank you for being true partners who embody the TEAM value. We are so grateful for your passion and wish you the best on your next great adventures!
Nicki Dexter
Chief People Officer
RLDatix
